VIBE Studio Private Limited’s privacy policy outlines our practices regarding the collection and processing of your personal data. Personal data refers to any information that can identify an individual, including the information you provide to us, insights we gain from our interactions with you, and your preferences regarding marketing communications. This policy details our methods, your rights, and the legal protections in place for you.
Please read the following information to gain a complete understanding of VIBE Singapore’s practices concerning your personal data and how we will handle it.
VIBE Singapore reserves the right to modify or update this Privacy Policy at its discretion. Any changes will be posted here, and they will take effect immediately upon publication. We recommend that you periodically review this Privacy Policy to stay informed about any updates.
By accessing our website, you are agreeing to this Privacy Policy.
What Information We’re Collecting From You:
- Data about you: Information you provide to use our services, such as your name, date of birth, email address, phone number, mailing address, and password, is used to communicate with you and deliver our services. We may also ask you how you heard about us and to disclose any pre-existing health conditions in our health commitment and waiver release form as part of the account setup process.
- Payment Details: Payment card details, including your billing address, phone number, and the name on the card, are securely stored and processed by a third-party service provider. This information is used exclusively for processing your order through our Services.
- Marketing & Communication Data: Information provided by filling out web forms, submitting job applications, subscribing to our newsletter, participating in polls, contributing to blogs or posts, reaching out to our customer service, or engaging through other platforms.
- Technical Data: Internet protocol (IP) address, login credentials, browser plug-in types and versions, operating system, platform, and information from VIBE Studio CCTVs.
What Information We Collect From Other Sources:
Customers, Social media, Public Domain, advertising partners that VIBE Studio work with.
How Do We Process Information Collected From You:
VIBE Studio uses your information to comply with the laws and regulations in Singapore and to safeguard VIBE Studio’s customers, guests and employees.
We use your information to provide our services, communicate with you about your use of them, respond to inquiries, fulfil orders, and offer customer support. We also tailor content and information to personalise your experience on our website and app, including location customization and personalised assistance. For marketing purposes, we may send newsletters, promotions, and offers, or share information we believe may interest you, including from third parties. We use your data for push notifications (which you can opt out of), to understand how users interact with our platforms, and to evaluate or improve our services, including those offered at our studios. Additionally, we conduct research, administer customer loyalty programs, and manage surveys. Your information helps us comply with legal obligations and conduct business operations, such as mergers or acquisitions. We also protect our business and others, provide performance information for VIBE Studio classes upon request, and fulfil any other business purposes as directed or with your consent.
Who We Share Your Information With:
We take all precautions to ensure that your personal information remains secure and require any third parties handling or processing your data on our behalf to do the same. Access to your personal information is limited to authorised VIBE Studio employees who need it to perform their duties, preventing unauthorised access, modification, or misuse.
We will not share your information with third parties without your consent, except when necessary to fulfil our obligations to you, required by regulatory authorities, or permitted by Singapore’s law.
How Long Do We Keep Your Information?
We will retain your personal information for as long as you remain a customer. After you discontinue using our services, we may keep your personal information for up to one year for the following reasons:
- Respond to any queries or feedback
- Maintaining reports and data for financial purposes
How Do We Protect Your Information?
We have implemented security measures to protect your personal data from accidental loss, unauthorised use or access, alteration, or disclosure. However, please take note that despite these measures, no data security measures can guarantee security.
You should take precautions to protect your password, phone, and computer from unauthorised access by, for example, signing off after using a shared computer, selecting a strong password that is difficult for others to guess, and keeping your login details private. VIBE Studio will not be responsible for any lost, stolen, or compromised passwords, or for any unauthorised activity on your account resulting from password misuse.
What Are Your Rights?
You can update your personal information by logging into your account and modifying your profile details. Please be aware that copies of the information you have updated, modified, or deleted may still be visible in cached or archived pages of the Website or App for a certain period of time.
If you request that we stop using your data for marketing purposes, VIBE Studio may still reach out to you regarding any programs or services you have purchased.
If your request involves the removal of all your data, it may lead to the termination of our relationship and the services that VIBE Studio provides.
Alternatively, you may withdraw your consent for us to use your personal information at any time by emailing us at www.myvibestudio.com. Please note that if you withdraw your consent, VIBE Studio may no longer be able to offer certain products or services to you.
Contact Us
If you have any questions regarding the privacy aspects of VIBE Studio’s Services or wish to file a complaint, please reach out to us at www.myvibestudio.com.